Frequently Asked Questions

No, they pull up in a random order each time to give all providers an equal opportunity for their name to be given out first.

Take a look at our Cost of Child Care Analysis. If you have more questions, don’t hesitate to contact our Care About Childcare Data Specialist, Sarah Hansen, at 801-326-4374 for more information.

You can care for up to 4 non-related children without having a license. If you are licensed, you must follow the rules given to you by your Licensor. For a complete list of licensing rules, visit the Utah Child Care Licensing Program website or contact them at 801-273-6617 or 888-287-3704.

Yes! There are Start-Up grants for new providers that can help with your licensing costs. Click here for more information.

Click here for a list of CAC training courses.

The Department of Workforce Services offers a child care assistance program where help is available to qualifying families for their child care expenses. We recommend that you contact your local DWS for complete details before enrolling any families who are receiving state assistance. Please visit DWS locations for more information.

It is possible that your program information on the Referral Database needs to be updated. Contact our Referral Department at 801-355-4847 or 866-438-4847 and speak with a Referral Specialist right away. If your information is up-to-date, it is possible that you are not offering the most requested services in your area. Our Referral Specialists can look at your information and help you understand what could help you get more phone calls.

For additional questions, click here to e-mail us or contact our office at 801-355-4847 or toll-free 866-438-4847.

One option is to register for courses online at Care About Childcare. In order to register for courses you need to log-in with a username & password that is computer generated the first time you enrolled into a course. If this is your first time please contact Denise Waagen at 801-326-4378 and ask to be entered into the system. You can also enroll by mail. The registration form can be found on our website by clicking here.

Each participant has individual course schedule needs according to their educational, Career Ladder, or licensing requirements. Please contact the Care About Childcare Professional Department at 801-326-4403 with specific questions. For those who are new to the Career Ladder program or the licensing system, Career Ladder Level 1 courses are typically a good place to start. You can view our current course options on our website www.cssutah.org. You can gather additional Career Ladder information at http://urpd.usu.edu/.

Registration for make up courses is only done by mail. Participants may register to make up two sessions or less of a 10 hour/4 session course, free of charge. To register for a make up class fill out a registration form, mark the class you need your make-up in, circle the “MU” on the right of the course name and write what session(s) you need. If more than two sessions need to be made up for a 10 hour/4 session class, the participant must re-register for the full course and pay a full payment.

The course calendar can be viewed on Care About Childcare or on our website by clicking here. Those who do not have Internet access can request to have a class calendar mailed to them by contacting Denise Waagen or Carolyn Ellsworth at 801-326-4403.

All information for Career Ladder levels is provided on the Utah Registry for Professional Development’s (URPD) website: http://urpd.usu.edu/

Applications can take up to 8 weeks to be processed. All applications are processed through URPD. If 6-8 weeks has lapsed since the application was received by URPD, contact http://urpd.usu.edu/ or 855-531-2468. You can also view the status of your application on the Care About Childcare website with your username & password. If you need assistance logging on to the Care About Child Care website contact CAC at denise@cssutah.org or 801-326-4378.

Participants can access their course schedule by logging onto the Care About Childcare website. In order to view this information, the participant must have a username and password. Passwords and usernames can be accessed by requesting they be emailed via the Care About Child Care website.

The training calendar is available about 3 weeks before the new quarter begins. For example: the calendar will be mailed or posted online by mid June for the July, August, and September quarter. You can register for courses at that time at Care About Childcare. Participants who do not have access to the Internet can get a course schedule mailed to them. Please contact Denise Waagen or Carolyn Ellsworth at 801-326-4403 to be added to the mailing list.

Replacement certificates for Career Ladder courses can be obtained by mailing a letter stating the name of the course a replacement certificate is needed for and a check or money order in the amount of $5 for each certificate (the $5 charge is per course and per certificate). The request should include all necessary registration information such as: name of course the certificate is for, full name, birth date, and current mailing address. Please mail the letter and payment to:

Children’s Service Society
Attn: Carolyn Clark
655 East 4500 South #200, SLC, Utah 84107

Half of the hours required by the Child Care Licensing Program must be completed in a class/face-to-face. There are other options available to obtain some of the necessary training hours outside of CAC courses. For more information, please contact CAC’s Quality Improvement Department at 801-326-4404.

To completely withdraw from a course please call 801-326-4403 at least three business days before a course begins (exception for emergencies). CAC is unable to refund payments received to purchase a course, a credit voucher will be mailed to use towards a different course.

Classes that have been attended can be viewed by logging on to the Training Registry and viewing transcript. To access information on the Training Registry a username and password are required. To obtain a username and password a participant can request it when registering for class on the registration form or call 801-326-4403.

The Licensor has a list of the topics that are needed by providers. Most of the topics required by the Child Care Licensing Program are covered in the CAC course Child Development: Healthy Care. The remaining topics are addressed in other CAC courses.

You can contact Carolyn Clark at cclark@cssutah.org or 801-326-4378 and a description can be emailed to you or you can request specific information on courses you’re interested in.